SALES AND CUSTOMER RETENTION SEMINARS

1. THE "SUPERSTAR" SALES PROFESSIONAL

This workshop covers a new shift in the sales cycle for the 21st century. In this seminar we discuss the importance of attitude and how first impressions reduce the "defense mechanisms" of each new prospective customer. We will also discuss the basics including: building "trust" on the telephone, setting the appointment, demonstrating your product, asking the "right" types of questions to help "qualify" prospective sales clients and in helping resolve their objections. Also, we will discuss why tracking your results is a must, calculating ROI and using today's technology is so important. This is a true sales workshop and is designed for new hires as well as a "get back to basics" workshop for all selling professionals. This seminar turns traditional selling upside down and in a positive direction for larger market share and greater profits. Is your sales company using this "paradigm shift?"

2. OBTAIN, MAINTAIN, RETAIN YOUR EMPLOYEES

Let's face it..if we don't hire, train and motivate our people, they leave and we start this tedious process all over again. We all know how time consuming and expensive this can be, especially with the "low" unemployment rate across the country today. In this seminar we cover the hiring process, what to look for in a resume, where to advertise your openings and how to establish job profiles for each employee. We also cover the importance of timely sales training for your new hires and performance reviews. Statistics show that most new employees will leave your sales/service company within the first 30 days because of a lack of cohesive training. Lastly, we discuss ways to motivate your "new" hires and yourself, even on the "tough" days. This session is for all management personnel. "Remember your people are your most important asset".

3. CUSTOMER RETENTION AND "World-Class" SERVICING

Many sales/service companies spend lots of time on the "front end", trying to get customers in the door, but they forget about their current customers walking "out" the back door. In this workshop we cover all aspects of customer retention, how the sales/service professional makes a difference, how to identify your "moments of truth", how to handle upset customers and explore why customers drop your service. The answers will shock you! Also we will discuss the impact of new technology on your customers. We will also cover great customer retention programs that work with any size budget and we will also break into groups for team building and problem solving exercises. What do you have to you lose, except your customers?

4. OUTREACH MARKETING AND SALES

This seminar is for all sales/service companies because it taps an area of big opportunity ...warm calling for more business. During this workshop we will discuss how to turn a "cold call" into a "warm call", how to promote your sales/service company and how to create a "win-win" situation with your prospective customers. We will also discuss follow-up techniques to help you keep track of your sales/service prospects and we will share with you a system to help you better manage marketing game plans. We will also do a group breakout session on time management. In sales our biggest enemy is "TIME." So let's conquer it! Are you ready to get a jump on your competition?

5. CELEBRATION OF LIFE
(Time Management/Stress Management)

After a "brush with death" experience in 2000 my life changed dramatically for the better. Putting our lives into perspective, what is important and what isn't is an on going internal battle. In this session we discuss the importance of "stress management" with ways to reduce stress at work and at Home Page. We will discuss ways to prioritize our lives, and also share ways to bring more harmony into our life and get a grasp on our time management. In addition, we will discuss the importance of goal setting, both personally and professionally and we will close out the seminar with goal setting exercises and tips to staying fit to keep us in shape both mentally and physically. If you're feeling overwhelmed and can't see the "light" at the end of the tunnel, this session is a must.

6. COMMUNICATIONS BETWEEN MEN & WOMEN IN THE WORKPLACE

Why is it that both men and women communicate differently? Why is it that they can both hear the same conversation, yet come away with a different interpretation? In this session we'll explore the insights into why men and women are motivated by different stimuli in the workplace and how the "stereotyping" of communication styles between men and women are formed. We'll also discuss the "traditional" communication styles of both sexes. You'll walk away with a better understanding of the different communication styles of men and women and how to adapt to these styles to open up a smoother line of communication between you and the opposite sex in the workplace. If you're confused and frustrated about communicating in the workplace with the opposite sex you will love this session.

7. EFFECTIVE LEADERSHIP AND TEAM BUILDING

This seminar focuses on powerful leadership tools for the sales/service industry to provide your company with stronger employee relationships and higher revenues. During this seminar we will discuss how to build, motivated and increase productivity in your sales/service teams and learn about what the T.E.A.M. in team is really all about. Also, we will discuss the importance of mentoring programs, the use of coaching skills to improve your people skills and time management techniques. This is a must for all sales/service company leaders.

8. PERFORMANCE ACCOUNTABILITY

One of the biggest challenges facing your company today is creating "accountability" from the top to the bottom within your organization. How frustrating is it when people point fingers at each other or say "it's not my job." Why is it that management blames their sales team, sales team blames their service team and service blames the customer? In this powerful program we will discover how reformatting the questions you ask others will bring about clearer accountability within your company. During this program we will also break into working groups to better understand "performance accountability" and how those on your team can discipline themselves to take responsibility for their actions. When everyone is practicing performance accountability everyone wins-your customers, your service teams, your sales teams and your management team.

9. MASTERING CHANGE

Change is constant and it is every evolving. Are you staying up with change or are you being left behind? What is your company doing to handle change and take a pro-active approach to the ongoing changing within your company? This powerful program will share with you ideas to help you become more open minded to the changes impacting you and your company. Also we'll discuss ways to learn from change, both yours and your team's and then to develop the positive elements that change has to offer. Without trust your team will not take risks, without risks there is no change, without change. your company will die. If you and your company are going through change, this is a must seminar.