PROPERTY MANAGEMENT AND LEASING TRAINING PROGRAMS

1. THE “SUPERSTAR” LEASING PROFESSIONAL

This seminar covers a new focus in leasing apartments today. In this seminar we focus on the importance of attitude and how first impressions help to reduce the “defense mechanisms” of each prospective resident. We’ll discuss the power of “relationship leasing” to help build a bridge of connectivity between you and the prospect and how you build “trust” in-person and on the telephone. Learn how to ask “need” based questions to help more closely “qualify” the prospects thereby increasing closing ratios and reducing follow-up. We’ll discuss how to use psychology in your leasing demonstration, how to advocate for your company and property and how offer support for the new residents decision to lease. This is a leasing sales workshop and is designed for new hires as well as a “get back to basics” workshop for all leasing professionals.  This seminar turns traditional selling upside down.

2. RESIDENT CARE AND WORLD-CLASS SERVICING
        
Most property management companies spend more time, energy and money trying to get people in the front door, while they forget about their current residents walking out the back door.  In this powerful seminar we cover all aspects of customer service and resident retention, how the leasing professional and the maintenance teams really make the difference and set you apart from the competition. We’ll discuss how to create “moments of truth” with all residents, how to handle upset residents and explore why residents leave your community. The answers will shock you! Also we’ll discuss the impact of new technology on you and your residents. We will also share great resident retention ideas that work with any size budget. What do you have to you lose, except your vacancies?
This program is designed for on-site and maintenance teams.

3. OBTAIN, MAINTAIN, RETAIN YOUR EMPLOYEES

Let's face it...if we don't hire, train and motivate our people, they leave and we start this tedious process all over again. We all know how time consuming and expensive this can be, especially with our current employment rate across the country today. In this seminar we cover the hiring process, what to look for in a resume, where to advertise your openings and how to establish job profiles for each employee. We also cover the importance of timely sales training for your new hires and performance reviews. Statistics show that most new employees will leave your company within the first 30 days because lack of cohesive training. Lastly, we discuss ways to motivate your "new" hires and yourself, even on the "tough" days. This session is for all management personnel.

4. HARNESS THE POWER WITHIN  

In this highly motivating seminar we examine the person “within”. For your continue success you need to constantly tap into your inner-powers, to enable you to unleash your potential. In this program we will discuss the importance of attitude, how to get it and how to keep it. We will also perform a “self-assessment” exercise that will help you identify your strengths and weakness. We will look at how your choices create your destiny and we’ll examine the different types of personalities and help you identify yours. We’ll close out our program with a session on goal setting and share tips for staying fit both mentally and physically.

5.  A CELEBRATION OF LIFE (Book due by 3/08)
         
After a life altering "brush with death" experience in 2000, my life and its purpose changed dramatically. Putting our lives into perspective, assessing what is and isn't important is an on-going internal battle. In this session we discuss the importance of time management and how easily our management of our time can slip away. We’ll share ways to prioritize our “out of control” lives and also discuss ways to bring a better balance into our day-to-day life. We’ll discuss ways to get a grasp on our stress management with ways to reduce stress at work and at home. In addition, we will discuss the importance of goal setting, both personally and professionally and we’ll also share tips to staying fit to keep us in shape both mentally and physically. The end of the program is devoted to my personal story of triumph.
                            
6. POWERFUL NETWORKING/OUTREACH MARKETING

The days of print advertising and Internet apartment search referrals bringing you all the traffic and leases you need are over. Your property cannot live on these forms of advertising alone. We will discuss the importance of going out and creating new residents through corporate contacts, local merchants and non-traditional networking. You will also walk away learning unique ways to warm call and network to create a constant flow of leasing traffic and qualified leases. We will also learn some powerful tips on creative warm calling gifts, keeping in touch and successful follow-up programs. Your success is about constantly keeping your leasing sales funnel filled!

7.    POWERFUL PROPERTY MANAGEMENT LEADERSHIP

This seminar focuses on powerful leadership tools to provide your company with stronger employee relationships and higher occupancies. “Speed of the Leader is Speed of the Gang”. During this seminar we will discuss how to first acquire the “right” people, then to build and motivate your property management teams and learn about what the L.E.A.D.E.R. is really all about.  Also, we will discuss the importance of implementing powerful coaching skills and mentoring programs to improve your management and people skills, time management techniques and your productivity.
                                     
                               
8. PERFORMANCE ACCOUNTABILITY

One of the biggest challenges facing your property management company today is creating “accountability” from the top to the bottom within your organization. How frustrating is it when people point fingers at each other or say “it’s not my job.” Why is it that management blames their leasing team, leasing team blames their maintenance team and maintenance blames the residents? In this powerful program we will discover how re-formatting the questions you ask others will bring about clearer accountability within your management company. During this program we will also break into working groups to better understand “performance accountability” and how those on your team can discipline themselves to take responsibility for their actions. When everyone is practicing performance accountability everyone wins-your residents, your maintenance, your leasing teams and your management team.

9. MASTERING CHANGE

Change is constant and it is every evolving. Are you staying up with change or are you being left behind? What is your company doing to handle change and take a pro-active approach to the ongoing changing within your company? This powerful program will share with you ideas to help you become more open minded to the changes impacting you and your company. Also we’ll discuss  ways to learn from change, both yours and your team’s and then to develop the positive elements that change has to offer. Without trust your team will not take risks, without risks there is no change, without change… your company will die. If you and your company are going through change, this is a must seminar. 
             
10. COMMUNICATION BETWEEN MEN & WOMEN IN THE WORKPLACE

Why is it that both men and women communicate differently? Why is it that they can both hear the same conversation, yet come away with a different interpretation?  In this session we’ll explore the insights into why men and women are motivated by different stimuli in the workplace and how the “stereotyping” of communication styles between men and women are formed. We’ll also discuss the “traditional” communication styles of both sexes. You’ll walk away with a better understanding of the different communication styles of men and women and how to adapt to these styles to open up a smoother line of communication between you and the opposite sex in the workplace. If you’re confused and frustrated about communicating in the workplace with the opposite sex you will love this session. 

11.  THE POWER OF COMMUNICATIONS INTO THE NEW MILLENNIUM
     
This seminar focuses on the "art" of communication in the business environment from  phone to text messaging, to email and online leasing and applications. We’ll discuss tips on the proper etiquette for all forms of communication available today and how best to utilize them. We also discuss the importance of "dialogue" between people in this world of less "face to face" communication and discuss the differences of why men and women communicate with each other the way they do. This seminar will help those "techno" phoebes get a grasp on new technology and its benefits. 

12. LEADING WITH VISION IN A CHALLEGNING MARKETPLACE

As the expression goes, “speed of the leader, is speed of the gang”. In this riveting program, we’ll explore the major characteristics it takes to lead either in a soft or tight apartment market. We’ll discuss leadership and its importance in creating and implementing your vision, motivating and empowering your teams to work together to help you gain your desired market share of prospective residents. We’ll also look at obstacles that keep us from achieving our property/property management companies’ goals and objectives. Lead, follow or get out of the way.

1.    DOES YOUR TEAM HAVE WHAT IT TAKES?

It’s pretty simple…if your team isn’t “rowing” in the direction, you get nowhere fast!  In this motivating program we discuss why there’s a natural divide present in our leasing and maintenance teams and how the built-in “us versus them” mentality affects property performance. We’ll also discuss how finding the right personalities is vital for these teams to work in harmony to reduce resident turnover, increase occupancy and improve profitability through team building and helping everyone find the right attitude on-site.

14.   CERTIFIED NATIONAL APARTMENT LEASING PROFESSIONAL PROGRAM (NALP)

This is the officially approved course offered through the National Apartment Association. This course is the only designated course for the leasing professional offered by the NAA. This program is delivered in concert with your local apartment association.