Sales - Customer Service - Advertising Sales TeleForums

Sales/Customer Service/Advertising Sales Companies

Total Peak Performance® TeleForums
Premium Teleconference Services
Delivering Powerful Training & Education Teleconference Calls

The key to running your business effectively is to make sure you can execute numerous tasks on a consistent basis while focusing your attention on your sales and customer service teams. So how do you keep up whether it’s trying to find and identify prospects for your pipeline or how to hire “world-class” employees or keep your current repeat customers happy? Powerful TeleForum training is the key. These distance training programs provide your teams with powerful content combined with shared group wisdom. What’s great about TeleForums is that your team never has to leave the office. We provide sales, customer service, leadership and motivational programs to give your team the edge over your competition.

My TeleForum training programs are an accumulation of 49,000 hours of coaching and training sales and service companies around the country with an outstanding track record. In fact, in one market, we achieved a 200 percent increase in sales over the previous year! How have I helped other sales and service companies achieve similar results? Over the years, I have developed a series of powerful "SuperStar Professional" modules that are designed to drive new business and renewals/repeat business to your company’s bottom line. These programs cover sales management, prospecting, sales 101 (telephone/appointment setting techniques), hiring and recruiting SuperStars and world-class servicing for your customers.

March 20th, 2008- 10:00 a.m.-11:00 p.m. (Eastern Time)

The SuperStar Professional With-In

In this motivating program we’ll get you ready for your 2008 business season with 30 powerful tips in 60-minutes. We’ll discuss how to enhance your marketing efforts to drive more people “through your door” and how to keep them as a valued customer. We’ll cover “sales 101”, how to create a positive first impression, how to reduce buying defense mechanisms of your prospects and we’ll share some of the most powerful qualifying questions to ask prospects. If you’re looking to get “in shape” for your upcoming business season you can’t miss this program.

April 17th, 2008- 10:00 a.m.11:00 a.m. (Eastern Time)

How To Recruit And Hire A SuperStar Professional

If we don't hire, train and motivate our people, they leave and we start this tedious process all over again. Our jobs as leaders are to “obtain, maintain and retain” our people. In this session, we cover the nuances of the hiring process, how to use assessment testing and the types of questions you ask to get the answers you need from the candidate. We’ll discuss how to properly use job profiles and how to identify “red flags” in a resume. Find the right person, the first time.

May 22nd, 2008- 10:00 a.m.11:00 a.m. (Eastern Time)

World-Class Servicing: Customer Retention – Creating Moments Of Truth

Did you realize that every interaction you have with a customer or prospect you create the outcome of that experience? In this powerful program we’ll discuss how to create moments of truth with your customers and prospects and how to WOW them each and everyday. We’ll share easy repeat business strategies and what your customers and prospects are really looking for when and after they purchase your product or service…the answers will shock you! If you don’t keep an eye on your customers or prospects your competition may!

June 19th, 2008- 10:00 a.m.11:00 a.m. (Eastern Time)

The Power Of Attitude- How To Get It, How To Keep It

Just as the body uses food as fuel, cars need fuel to operate, a person’s attitude is their fuel to their accomplishments! In this highly motivating program we examine the person “within” and what it takes to be successful in today’s workplace. We’ll discuss the importance of attitude, how to get it and how to keep it. We’ll also perform a “self-assessment” exercise that will help you identify your strengths and weakness. Everyday we make choices that shape and mold our destiny…what will you chose?

July 17th, 2008- 10:00 a.m.11:00 a.m. (Eastern Time)

How to Build A World-Class Sales & Service Team

To be successful in sales and customer service you need everyone on your team rowing in the same direction. In this powerful program, we’ll explore how the hiring process and behavior assessments can make the difference between success and mediocrity within your company. We’ll discuss the importance of sales and customer retention meetings and how to motivate your team everyday. We’ll also discuss how to get your team working as a cohesive unit to sell more and achieve repeat business more frequently. Having the best team “on the field” can be the difference of winning or losing.

August 21st, 2008 10:00 a.m.11:00 a.m. (Eastern Time)

Powerful Leadership And Coaching Skills

Lead, follow or get out of the way. This old management axiom is as important then as it is today. Learn key areas of effective leadership that will enable you to get the most of your sales and service teams. We’ll discuss coaching concepts that will help you not only motivate your teams but will help you empower them, stimulate them and groom & grow them for future success. Remember you’re only as good as your people. We’ll also share ways to build accountability into your current system. Now isn’t that what leadership is all about?

September 19th, 2008 10:00 a.m.11:00 a.m. (Eastern Time)

Off-Site Marketing: Powerful Networking - Keep Your Leasing Funnel Filled

The days of your print/electronic or Internet advertising bringing you all the qualified traffic and business you need are over. Your business cannot live on these forms of advertising alone, it can get too expensive. In this program we discuss the importance of creating new leads through your industry contacts, local networking groups and non-traditional networking opportunities. Business success is predicated on keeping your sales funnel filled…if you don’t, your competitors will.

October 16th, 2008 10:10 a.m.11:10 a.m. (Eastern Time)

How To Create A Motivated Office

In this timely program we discuss how the energy within your office is the “secret” intangible to possess and harness with your team and your customers or prospects. We’ll share tips on office set-up, positioning of your team and how to make the walls of your office sell. We’ll also discuss the importance of recognition and incentive programs. If you’re looking to take your team to the next level, this is the program for you.

November 13th, 2008 1:00 p.m.-2:00 p.m. (Eastern Time)

Time and Stress Management Techniques

In this session we discuss the importance of managing our time and share ways to put value, priority and balance back into our “out of control” lives. We’ll also discuss ways to get a better grasp on our stress with stress reduction tips for work and home. With the holidays fast approaching, join us and put your mind at ease…because you deserve it.