•Sales / Customer Service / Leadership TeleSeminars - Multi-Housing Vendors / Advertising & General Sales Customer Service - Advertising Sales TeleSeminars

Total Peak Performance® TeleSeminars
Premium Teleconference Services
Delivering Powerful Training & Education Teleconference Calls

The key to running your business effectively is to make sure you can execute numerous tasks on a consistent basis while focusing your attention on your sales and customer service teams. So how do you keep up whether it’s trying to find and identify prospects for your pipeline or how to hire “world-class” employees or keep your current repeat customers happy? Powerful TeleSeminar training is the key. These distance training programs provide your teams with powerful content combined with shared group wisdom. What’s great about TeleSeminars is that your team never has to leave the office. We provide sales, customer service, leadership and motivational programs to give your team the edge over your competition.

My TeleSeminar training programs are an accumulation of 55,000 hours of coaching and training sales and service companies around the country with an outstanding track record. In fact, in one market, we achieved a 200 percent increase in sales over the previous year! How have I helped other sales and service companies achieve similar results? Over the years, I have developed a series of powerful "SuperStar Professional" modules that are designed to drive new business and renewals/repeat business to your company’s bottom line. These programs cover sales management, prospecting, sales 101 (telephone/appointment setting techniques), hiring and recruiting SuperStars and world-class servicing for your customers.

Ask about our TeleSeminar line for your own private sales meetings.

TeleSeminars are $35 per person, per TeleSeminar and if you sign-up 3 you get the 4th for FREE!

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January 17th, 2019 - 1:00pm-2:00pm

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Want To Be A SuperStar in 2019?? (20 New Professional Success Tips in 60 Minutes)

You’ve spent the last few months celebrating the holidays, overindulging and losing your business focus. Are you ready for the New Year? Are you ready to surpass your accomplishments from 2018? In this fast-paced session learn proven personal & professional techniques to sharpen your sales and inter-personnel skills to increase your closing ratios and people skills in 2019. We’ll also perform an exercise on identifying your strengths and weaknesses to help you increase your personal & professional growth. Get ready to walk the walk and talk the talk!!

February 21st, 2019 - 1:00pm-2:00pm

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Creating & Leading with a Vision at Your Company

As the expression goes, “speed of the leader, is speed of the gang”. In this powerful program, we’ll explore the major characteristics it takes to lead either in any business environment. We’ll discuss leadership and its importance in creating and implementing your vision, motivating and empowering your teams to work together to help you gain your desired market share and ROI. We’ll also look at obstacles that keep you from achieving your companies’ goals and objectives. Lead, follow or get out of the way.

March 21st, 2019 - 1:00pm-2:00pm

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Improve Telephone Skills Through Powerful Questioning And Active Listening 

The telephone is the most powerful leasing tool you have. Yet statistics continue to show us telephone skills are one of the weakest areas in sales. You only have a short period of time to build a relationship over the phone, in some cases less than 120 seconds. Learn how to turn the phone into a key asset by asking powerful relationship building and pre-qualifying questions over the phone to your prospects before you set the appointment. We’ll also share tips on how to create urgency to get your future customer interested in your product/service. If you can’t master the telephone, you reduce your ability to close sales. 

April 18th, 2019 - 1:00pm-2:00pm
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Hi-Tech versus High Touch- Win the Customer Experience Battle 

Many companies have implemented new technologies to enhance efficiency at their company. The challenge is relying too much on technology and forgetting about the personal touch that most customers expect. We’ll explore creating balance between high-tech and high-touch customer service with your companies. We’ll share the top expectations of today’s buyer’s, the key components to customer experiences (customer satisfaction) and creating a culture of WOW! You’ll also learn proven world-class customer service strategies from legendary companies outside your industry and how your team can incorporate & create “moments of truth”. What do you have to you lose, except your bottom-line?

May 16th, 2019 - 1:00pm-2:00pm

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Successful Sales & Renewing Is All About Building Relationships

When you have a big-ticket item which depends on a renewal process, the key to increasing your occupancy & NOI is understanding the “psychology” of sales. We’ll discuss what makes a prospect tick and how to build a strong personal relationship with prospects and customers. We’ll discuss the power of first impressions and you’ll learn what “defense mechanisms” are all about. We’ll share how asking powerful questions during the relationship building process can help you achieve the sale and upselling. This is a great program for new hires as well as a veteran refresher.   

June 20th, 2019 - 1:00pm-2:00pm
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Your Customer Service Teams-The Front Line Of Customer Retention!

After the sale is made, the group that has the biggest impact on retention/experiences & renewals are your customer service teams. Your customers may have more contact with your service team than they do the sales team, so how can you turn that to your advantage? Learn tips on how your teams can help increase renewals by creating “WOW” moments with each customer by creating unique service expectations, participating in weekly team meetings and seizing upon “moments of truth” at every opportunity. Your teams are busy and sometimes things can fall through the cracks… let’s not let that happen. Retention is a frontline sport, are you ready to play?

July 18th, 2019 - 1:00pm - 2:00pm
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You’ve Just Been Promoted to Manager...Now What??

It never fails, you get promoted and before you can get proper training to be a manager, you are thrown into the proverbial “baptism by fire”. Transitioning from an in-house professional to an assistant manager or a manager is not easy. Learn proven leadership and coaching skills from the “Turn-Around Specialist” who turned around 7 failing markets for a 400M publishing/advertising company. You’ll be provided with the tools to inspire and coach your new team to success. “Speed of the Leader, is Speed of the Gang”. We’ll discuss how to deliver powerful meetings, create mentoring programs to build a strong farm team! We’ll also share effective coaching techniques to transform you into a success manager and coach. You’re in the PEOPLE business…handle with care!

August 22nd, 2019 - 1:00pm – 2:00pm
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And You Thought Closing Was Easy??Overcome Any Objection - Now!

You spend all that time with a prospect, they sit through your presentation, you answer their questions and they don’t buy. Now what? Gaining their commitment and getting the sale just doesn’t happen, it’s a process. Learn how to build value, ask powerful “closing” questions throughout your presentation to gain the sale. We’ll demonstrate proven closing strategies to enable you to eliminate any objection-even the price objection, before it’s posed. This program is guaranteed to increase your commissions or bonuses!

September 19th, 2019 1:00pm - 2:00pm
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How to Develop a Sales Regroup Meeting

Everyone needs an edge to win in a competitive marketplace and the “Sales Regroup” is the way to get there. This back-to-basics monthly sales “get-together” combines shared group interaction as well as individual one-on-one sales reviews to help improve your performance. We’ll discuss the “sales strategy board” to chart potential sales, upcoming renewals and the problem accounts. Regroups will help manage your sales team to higher productivity and higher NOI.     

October 17th, 2019 1:00pm - 2:00pm

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Don’t Worry … Be Happy … Be Stress-Free

Let’s face it…feeling stressed in today’s world is pretty much inevitable, isn’t it?  But the good thing is, you can gain control and mange many of the stressors you experience. The key to harnessing your stress is your ability to recognize the initial warning signs of stress as it manifests in your physical, emotional and behavioral worlds.  During this session, we’ll identify stressors and demonstrate simple, yet effective techniques you can start using every day to minimize stress, create a healthier perspective and live a much more meaningful and relaxing life!                      

November 14th, 2019 1:00pm - 2:00pm

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How To Create Memorable Sales Presentations To Get The Business!

Now it’s Showtime…tips and techniques on world-class presentations from asking the “right” types of qualifying questions to using transitional questions to guide the prospect through your presentation as you build value and why that technique is important. We’ll share how to inject effective “closing” statements throughout your presentation to take their temperature and leading the prospect to a decision. You’ll also learn the secret of SW to the 4th power. Get an edge on your competition.