Time and Stress Management Techniques             

How To Recruit And Hire A Property Management SuperStar

If we don't hire, train and motivate our people, they leave and we start this tedious process all over again. Out jobs are to “obtain, maintain and retain”. In this session, we cover the nuances of the hiring process, how to use assessment testing and the types of questions you ask to get the answers you need. We’ll discuss how to properly use job profiles and how to identify “red flags” in a resume. Find the right person, the first time.

30 Tips in 60 Minutes-Getting A Start in 2009

In this stimulating session we’ll make sure you have all the tools you’ll need to get a jump on 2009. What leasing tools are you currently using to be successful, which leasing tools don’t you have? We’ll discuss building your leasing notebook, how to use it during your presentation and how to effectively use your competitor market surveys to close a lease before your prospect visits another property. We’ll also give you dozens of tips from building rapport, to telephone tips to demonstrating your community and getting the lease to help you get ready for a successful 2009 leasing season.

Overcoming Objections, Gaining The Commitment And Follow-Up
You spend time with a prospective resident, tour the community, answer their questions and they don’t lease. Now what?  This program focuses on the “art” of gaining their commitment and how it just doesn’t happen, it’s a process. Learn why prospects have objections and how you can eliminate any objection that is posed to you. After you learn how to increase your closing percentages and overcome objections, we’ll spend time on proven follow-up techniques to insure you stay in touch, even if they don’t lease from you.

Resident Retention & Moments of Truth
Many property management companies spend more time on the “front end”, trying to get people in the door, but they forget about their current residents walking “out” the back door.  We’ll discuss how to create moments of truth with residents and what they are really looking for in an apartment. We’ll also discuss new ways to renew residents and easy retention programs and we'll explore why residents leave your community, the answers will shock you!

How Effective Is Your Internet / Print Advertising?
You all need to advertise to attract prospective residents to your communities. But what is your advertising saying about your property? We’ll explore how to build effective ads, both print & Internet, from the expert who helped turn Apartment Guide markets around and who helped launch the most successful on-line apartment referral service in the industry. We’ll also discuss ways to keep your ads fresh and how to get the most out of your Internet/print advertising to drive more prospective renters to your communities.

Powerful Leasing Using the Internet
The Internet is the newest and most cost-effective tool in your leasing & marketing toolbox, but how effectively are you and your leasing teams using the Internet to expand your web presence and are you using emails to your competitive advantage? Learn the average response time of a successful Internet lead and how to make your emails stand out over your competition. Also, we’ll learn how to use your website to build strong relationships with each “virtual” prospect and increase your closing ratios. The Internet is here to stay, get a head of it or get left behind.

How to Develop a Leasing Sales Regroup
Everyone needs an edge to win in a competitive marketplace and the “Leasing Sales Regroup” is the way to get there. This back-to-basics monthly sales “get-together” combines shared group interaction as well as individual one-on-one sales reviews of your current month and your next 30-60-90 day action plan. We’ll discuss the “sales strategy board” to chart potential leases and upcoming renewals, the sales “white board” for your “Top Ten” list and building a Regroup checklist. Regroups will help manage your leasing sales team to higher productivity and higher NOI.