TotalPeakPerformance

•Property Management TeleSeminars

Total Peak Performance® TeleSeminars
Premium Teleconference Services
Delivering Powerful Training & Education Teleconference Calls

Can you find and identify an endless stream of prospective residents for your apartment community? Can you overcome every objection raised by your future residents? Do you really know why your current residents are moving out? Since 1989 my proven programs specifically target how to get more residents in the door, close leasing traffic and keep your residents renewing.

My TeleSeminar training programs are an accumulation of 55,000 hours of coaching and training property management companies around the country with an outstanding track record. In fact, in one market, a property management client had a 40 percent increase in their leasing teams closing ratios. How have I helped other property management companies achieve similar results? Over the years, I have built a series of powerful "SuperStar Leasing" modules that are designed to drive new leases and renewals for your apartment communities. These programs cover outside marketing/prospecting, telephone/appointment setting techniques, giving powerful demonstrations/presentations, overcoming objections, world-class servicing for your residents, and how and when to follow-up with your future residents.

TeleSeminars are interactive 60-minute training programs using our state-of-the-art teleconference system and provides powerful leasing/sales content combined with the shared wisdom of group training. These distance training programs are based on 36,000 hours of coaching and training SuperStar leasing and maintenance teams around the country.

Our TeleSeminars are designed to deliver powerful leasing techniques in your day-to-day issues of building trust, setting appointments, leasing and renewing residents, world-class customer service/resident retention, leadership & team building and proven follow-up techniques. These TeleSeminars are delivered in a "series" of workshops to provide you with a menu of training programs throughout the year. Our teleconference call system will be limited to only 30 participants so we can create an intimate learning environment and we can deliver power training for either an individual leasing team or an entire property management company. TeleSeminars are cost-effective and are also an efficient way to manage time as they allow you to call into these training programs without ever having to leave your office. When each call is finished, you are ready to apply the knowledge you just learned.

Ask about our TeleSeminar line for your own private sales meetings.

TeleSeminars are $35 per person, per TeleSeminar and if you sign-up 3 you get the 4th for FREE!

January 17th, 2019- 1:00pm - 2:00pm

Want To Be A SuperStar in 2019?? (20 New Professional Success Tips in 60 Minutes)

You’ve spent the last few months celebrating the holidays, overindulging and losing your business focus. Are you ready for the New Year? Are you ready to surpass your accomplishments from 2018? In this fast-paced session learn proven personal & professional techniques to sharpen your sales and inter-personnel skills to increase your closing ratios and people skills in 2019. We’ll also perform an exercise on identifying your strengths and weaknesses to help you increase your personal & professional growth. Get ready to walk the walk and talk the talk!!

February 21st, 2019- 1:00pm - 2:00pm

Creating & Leading with a Vision at Your Community

As the expression goes, “speed of the leader, is speed of the gang”. In this powerful program, we’ll explore the major characteristics it takes to lead either in any apartment market. We’ll discuss leadership and its importance in creating and implementing your vision, motivating and empowering your teams to work together to help you gain your desired market share and NOI. We’ll also look at obstacles that keep you from achieving your property/property management companies’ goals and objectives. Lead, follow or get out of the way.

March 21st, 2019 - 1:00pm - 2:00pm

Improve Telephone Skills Through Powerful Questioning And Active Listening

The telephone is the most powerful leasing tool you have. Yet statistics continue to show us telephone skills are one of the weakest areas in leasing sales. You only have a short period of time to build a relationship over the phone, in some cases less than 120 seconds. Learn how to turn the phone into a key asset by asking powerful relationship building and pre-qualifying questions over the phone to your prospects before they visit your community. We’ll also share tips on how to create urgency to get your future residents to show up and lease an apartment. If you can’t master the telephone, you reduce your ability to close leases.

April 18th, 2019 - 1:00pm - 2:00pm

Hi-Tech versus High Touch- Win the Resident Experience Battle

Many property management companies have implemented new technologies to enhance efficiency at their property. The challenge is relying too much on technology and forgetting about the personal touch that most residents expect. We’ll explore creating balance between high-tech and high-touch customer service at your communities. We’ll share the top expectations of today’s renters, the key components to resident experiences (customer satisfaction) and creating a culture of WOW! You’ll also learn proven world-class customer service strategies from legendary companies outside your industry and how your team can incorporate & create “moments of truth”. What do you have to you lose, except your vacancies?

May 16th, 2019- 1:00pm - 2:00pm

Successful Leasing & Renewing Is All About Building Relationships

When you have a big-ticket item (rent) which depends on a renewal process, the key to increasing your occupancy & NOI is understanding the “psychology” of leasing sales. We’ll discuss what makes a prospect tick and how to build a strong personal relationship with prospects and residents. We’ll discuss the power of first impressions and you’ll learn what “defense mechanisms” are all about. We’ll share how asking powerful questions during the relationship building process can help you achieve the lease. This is a great program for new hires as well as a veteran refresher.

June 20th, 2019 - 1:00pm - 2:00pm

Your Maintenance Teams-The Front Line Of Customer Service

After the lease is made, the group that has the biggest impact on resident retention & renewals are your maintenance teams. Your residents see more of your maintenance staff than they do the leasing team, so how can you turn that to your advantage? Learn tips on how your teams can help increase renewals by creating “WOW” moments with each resident though unique service requests, participating in weekly renewal & team meetings and seizing upon “moments of truth” at every opportunity. Your teams are busy and sometimes things can fall through the cracks… let’s not let that happen. Retention is a frontline sport, are you ready to play?

July 18th, 2019 - 1:00pm - 2:00pm

You’ve Just Been Promoted to Property Manager...Now What??

It never fails, you get promoted and before you can get proper training to be a property manager, you are thrown into the proverbial “baptism by fire”. Transitioning from a leasing pro to an assistant or a property manager is not easy. Learn proven leadership and coaching skills from the “Turn-Around Specialist” who turned around 7 failing markets for the Apartment Guide. You’ll be provided with the tools to inspire and coach your new team to success. “Speed of the Leader, is Speed of the Gang”. We’ll discuss how to deliver powerful meetings, create mentoring programs to build a strong farm team! We’ll also share effective coaching techniques to transform you from a leasing pro to a success property manager coach. You’re in the PEOPLE business…handle with care!

August 22nd, 2019 - 1:00pm - 2:00pm

And You Thought Closing Was Easy?? Overcome Any Objection - Now!

You spend all that time with a prospect, they tour, you answer their questions and they don’t lease. Now what? Gaining their commitment and getting the lease just doesn’t happen, it’s a process. Learn how to build value, ask powerful “closing” questions throughout your tour to gain the lease. We’ll demonstrate proven closing strategies to enable you to eliminate any objection-even the price objection, before it’s posed. This program is guaranteed to increase your commission or bonuses!

September 19th, 2019 - 1:00pm - 2:00pm

How to Develop a Leasing Sales Regroup Meeting

Everyone needs an edge to win in a competitive marketplace and the “Leasing Sales Regroup” is the way to get there. This back-to-basics monthly sales “get-together” combines shared group interaction as well as individual one-on-one leasing sales reviews to help improve your performance. We’ll discuss the “leasing sales strategy board” to chart potential leases, upcoming renewals and the “silent” resident. Regroups will help manage your leasing sales team to higher productivity and higher NOI.

October 17th, 2019 - 1:00pm - 2:00pm

Don’t Worry … Be Happy … Be Stress-Free

Let’s face it…feeling stressed in today’s world is pretty much inevitable, isn’t it? But the good thing is, you can gain control and mange many of the stressors you experience. The key to harnessing your stress is your ability to recognize the initial warning signs of stress as it manifests in your physical, emotional and behavioral worlds. During this session, we’ll identify stressors and demonstrate simple, yet effective techniques you can start using every day to minimize stress, create a healthier perspective and live a much more meaningful and relaxing life!

November 14th, 2019 - 1:00pm - 2:00pm

How To Create A Memorable Property Tour And Get The Lease!

Now it’s Showtime…tips and techniques on touring your community from asking the “right” types of qualifying questions to using transitional questions to lead the prospect around your community as you build value and why that technique is important. We’ll share how to inject effective “closing” statements throughout your tour to take their temperature and leading the prospect to a decision. You’ll also learn the secret of SW to the 4^th power. Get an edge on your competition.